PRIVACY POLICY AND COLLECTION NOTICE For Coffs Coast Real Estate Pty Ltd

PRIVACY POLICY AND COLLECTION NOTICE

Coffs Coast Real Estate Pty Ltd
Effective Date: 24th February 2026

Coffs Coast Real Estate Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information, including sensitive information where applicable.

We may update or amend this Privacy Policy from time to time by posting the updated version on our website. The current version is available on our website and at our office.

 

1. What Is Personal Information?

“Personal information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Where relevant, references to personal information in this policy include sensitive information as defined in the Act.

 

2. How We Collect Personal Information

We collect personal information directly from you and from third parties where reasonably necessary in connection with our real estate and property management services.

A. Property Management

We collect personal information:

·       From prospective or current landlords to identify them and the property

·       From prospective tenants when they attend rental inspections

·       From tenancy applicants via rental applications and supporting documents

·       During the management of a tenancy or lease

B. Sales

We collect personal information:

·       From prospective or current vendors to identify them and the property

·       From prospective purchasers attending inspections or auctions

·       When enquiries are made about a property

·       During negotiation, exchange and settlement processes

C. Website and Digital Collection

We may collect personal information when you:

·       Submit online enquiry forms

·       Subscribe to newsletters

·       Register for property alerts

·       Communicate with us via email or website forms

·       Interact with our website via cookies or analytics tools

 

3. Collection From Other Sources

We may collect personal information from third parties where permitted by law and reasonably necessary, including:

·       Your representatives, lawyers, conveyancers or accountants

·       Referees and employers (for tenancy applications)

·       Credit reporting bodies or tenancy databases

·       Financial institutions and mortgage brokers

·       Contractors, valuers, insurers and advisors

·       Public registers (including NSW Land Registry Services)

·       Government authorities

·       Service providers assisting in our business operations

 

4. When the Law Requires Collection or Disclosure

We may collect and disclose personal information where required or authorised by law, including under:

·       Property and Stock Agents Act 2002 (NSW)

·       Residential Tenancies Act 2010 (NSW)

·       Anti-Money Laundering and Counter-Terrorism Financing legislation (where applicable)

·       Taxation and financial reporting laws

 

5. Why We Collect and Use Personal Information

We collect, use and disclose personal information for purposes including:

Property Management

·       Verifying identity of landlords and tenants

·       Processing rental applications

·       Advertising and promoting rental properties

·       Preparing lease agreements and related documents

·       Managing tenancies and collecting rent

·       Liaising with contractors and service providers

·       Providing information to insurers

·       Ensuring safety and security at inspections

·       Complying with legal obligations

·       Operating trust and controlled money accounts

Sales

·       Verifying identity of vendors and purchasers

·       Advertising and marketing properties

·       Managing negotiations and contract exchanges

·       Liaising with legal and financial advisors

·       Conducting auctions and registering bidders

·       Preparing required account statements

·       Complying with legal obligations

General Business Purposes

·       Administrative and operational management

·       Maintaining accurate records

·       Statistical reporting (e.g. to the Real Estate Institute of NSW)

·       Dispute resolution

·       Business restructuring or sale of business

·       Any other purpose to which you consent

 

6. Direct Marketing

We may use your personal information (excluding sensitive information unless consented) to provide information about properties and services that may interest you.

You may opt out of receiving marketing communications at any time by:

·       Using the unsubscribe function in emails

·       Contacting our Privacy Officer

We will process your request promptly.

 

7. Disclosure of Personal Information

We may disclose personal information to third parties in connection with property transactions or business operations, including:

·       Vendors, landlords, purchasers and tenants

·       Lawyers, conveyancers, brokers and accountants

·       Auctioneers

·       Financial institutions

·       Valuers, surveyors and insurers

·       Debt collection agencies

·       Government and regulatory bodies

·       Law enforcement agencies

·       IT providers and database service providers

·       Contractors and tradespeople

·       Related entities

·       Professional advisors

·       Parties involved in a business sale or restructure

We do not sell personal information.

 

8. Overseas Disclosure

Some of our service providers (such as cloud storage or CRM providers) may store data overseas.
Where this occurs, we take reasonable steps to ensure those providers comply with privacy protections substantially similar to the Australian Privacy Principles.

Where data is stored, processed, or accessed overseas, these service providers may operate in countries including Australia, United States of America, United Kingdom, Ireland, Canada, Denmark, Switzerland, South Africa, India, Philippines, Singapore, Sweden, and other cloud providers and AI locations around the globe. We take reasonable steps to ensure overseas providers comply with privacy protections substantially similar to the Australian Privacy Principles.

 

9. If You Do Not Provide Personal Information

If you do not provide requested personal information:

·       We may not be able to process a rental application

·       We may not be able to admit you to inspections or register you at auctions

·       We may not be able to verify ownership for sales or management

·       We may not be able to provide requested services

 

10. Information About Other People

If you provide personal information about another person, we assume you have obtained their consent for us to collect and use that information in accordance with this Privacy Policy.

 

11. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously.
However, anonymity is generally not possible where we are providing property sales or management services or conducting property inspections for security reasons.

 

12. Website, Cookies and Tracking

Our website may use cookies and similar technologies to:

·       Improve website functionality

·       Analyse traffic and usage patterns

·       Support digital marketing

Cookies do not identify you personally but may identify your device.

You may disable cookies in your browser settings, though some website features may not function correctly.

We are not responsible for the privacy practices of third-party websites linked from our website.

 

13. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Security measures include:

·       Secure IT systems and firewalls

·       Password protection and access controls

·       Restricted staff access

·       Secure physical file storage

·       Use of reputable cloud service providers

 

14. Access and Correction

You have the right to request access to personal information we hold about you, subject to exceptions under the Privacy Act.

You may also request correction of inaccurate, incomplete or outdated information.

Requests should be made in writing to our Privacy Officer.

 

15. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, please contact our Privacy Officer in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

16. Contact Details

Privacy Officer

Craig Webber
Coffs Coast Real Estate Pty Ltd
PO Box 6221
Coffs Harbour NSW 2450

Phone: 0412 496 245
Email: craig@coffscoastre.com
Website: www.coffscoastre.com

 

We had the opportunity to work with Paul Fitzpatrick and Craig Webber from Coffs Coast Real Estate, and we honestly couldn’t speak more highly of their professionalism and integrity. From start to finish, both Paul and Craig were reliable, honest, and genuinely trustworthy. They consistently acted with complete transparency, keeping us well-informed at every step of the process.If you’re looking for agents who put your interests first and deliver on their promises, Paul and Craig are the team you want on your side.

Andrew worked over and beyond to achieve the sale of my property and kept me informed during the entire process. He was extremely knowledgeable answering any questions that I asked. I highly recommend Andrew to be your Sales Agent.

  Andrew made what could have been a very stressful buying and selling process completely seamless. He delivered on his promise to secure the best offer, and he exceeded our expectations! His communication was always clear, professional, and on point. Andrew’s genuine care, combined with his extensive experience, makes him an outstanding choice.We truly cannot thank him enough for his dedication, humility, and calm demeanor throughout the entire journey. He never gave up on us, and his support meant everything. Thank you, Andrew—we highly recommend your exceptional services!  

I would highly recommend Andrew to any prospective sellers. Throughout the entire sale process, he provided excellent knowledge, support, and his availability was above and beyond all expectations. A consummate professional, Andrew also has a personable and friendly communication style, which provided the perfect person to navigate through one of life’s biggest challenges when preparing and selling a home. Thank you Andrew 👍   Review submitted by Stuart Mann (Vendor) on 24 Mar 2023

We first spoke to Andrew from Coffs Coast Real Estate when we wished to view a property he listed for sale in Coffs Harbour. Andrew was very pleasant and helpful with us on the phone and went well beyond his scope of work to arrange various inspections on Sundays, his day off, for a time which suited us as we lived out of town. Upon meeting Andrew, we found him to be friendly, knowledgeable, and willing to assist in any way possible. If Andrew was unsure of any answers to our many questions, he would endeavour to answer all our queries very promptly. Nothing was too much trouble for Andrew and was always there to guide us along. There were many issues with obtaining various paperwork on time, issues with public holidays and trying to settle quickly but Andrew assisted both the vendor and ourselves to assist that there was a smooth and efficient outcome for all. We found Andrew to be hardworking, honest and a professional agent which we trusted and would highly recommend him to all who are looking for an experienced, helpful agent who gives attention to detail and whose patience and professionalism is second to none. Thank you, Andrew. Regards Matt & Penny

We were grateful to Andrew for the due diligence he displayed during the whole process. He was very careful to make sure all necessary procedures were adequately carried out. That gave us confidence working with him.